Privacy Policy
Juz Pass Venture Pte. Ltd. (“JuzPass”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (“PDPA”) of Singapore.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal data when you access our website, mobile applications, online learning platform, and related services (collectively, the “Services”).
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
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1. Information We Collect
Depending on how you interact with our Services, we may collect:
Personal Information
- Full name
- Email address
- Mobile number
- Company name
- Billing address
- Country of residence
- Account username
- Profile photograph (optional)
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Account Information
- Login credentials
- Encrypted password
- Account preferences
- Learning progress
- Course completion records
- Certificates earned
- Quiz and assessment results
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Payment Information
Payments may be processed through third-party payment providers.
We do not store your full credit card details.
Depending on the payment method used, we may receive:
- Transaction ID
- Payment status
- Payment amount
- Payment date
- Invoice information
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Technical Information
We may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Language settings
- Cookies
- Pages visited
- Time spent on pages
- Referral URLs
- Crash reports
- Diagnostic logs
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2. How We Use Your Information
We use your personal data to:
- Create and manage your account
- Deliver online courses
- Track learning progress
- Generate certificates
- Process payments
- Provide customer support
- Verify your identity
- Respond to enquiries
- Improve our platform
- Detect fraud
- Maintain platform security
- Comply with legal obligations
Where you have provided consent, we may also:
- Send newsletters
- Notify you about new courses
- Inform you of promotions
- Invite you to webinars
- Conduct surveys
You may unsubscribe from marketing communications at any time.
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3. Cookies
Our website uses cookies and similar technologies to:
- Keep you signed in
- Remember your preferences
- Improve website performance
- Analyse website traffic
- Personalise user experience
You may disable cookies through your browser settings, although certain features may not function properly.
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4. Disclosure of Personal Data
We do not sell your personal data.
We may disclose personal data to:
- Payment service providers
- Cloud hosting providers
- Learning management platforms
- Analytics providers
- Customer support providers
- Professional advisers
- Government authorities where legally required
All service providers are expected to maintain appropriate security standards.
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5. International Data Transfers
Your personal data may be processed or stored outside Singapore where our service providers operate.
Where personal data is transferred overseas, we will take reasonable steps to ensure that comparable standards of data protection are maintained in accordance with the PDPA.
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6. Data Retention
We retain personal data only for as long as necessary to:
- Provide our Services
- Meet legal requirements
- Resolve disputes
- Enforce our agreements
When no longer required, personal data will be securely deleted or anonymised.
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7. Your Rights
Subject to applicable law, you may request to:
- Access your personal data
- Correct inaccurate information
- Withdraw consent
- Delete your account
- Request data portability (where applicable)
- Update your profile information
Requests may be subject to identity verification.
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8. Children’s Privacy
Our Services are not intended for children under 13 years of age without parental or guardian consent.
If we become aware that personal data has been collected from a child without appropriate consent, we will take reasonable steps to delete such information.
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9. Third-Party Services
Our Services may contain links to third-party websites or integrate with third-party platforms.
These services operate under their own privacy policies, and we are not responsible for their practices.
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10. Artificial Intelligence Features
Certain Services may use Artificial Intelligence (“AI”) to:
- Recommend learning materials
- Personalise study plans
- Provide automated assistance
- Analyse learning progress
- Improve educational outcomes
AI-generated responses are provided for informational and educational purposes only and should not be regarded as professional legal or regulatory advice.
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11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The revised version will be published on this page together with the updated Effective Date.
Continued use of the Services constitutes acceptance of the updated Privacy Policy.
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12. Contact Us
If you have any questions regarding this Privacy Policy or your personal data, please contact:
Data Protection Officer
Juz Pass Venture Pte. Ltd.
Email: [email protected]
Website: https://www.juzpass.com